General

Payments are available in checkout, from SEPA to online banking including paypal. We don't offer creditcard payments at the moment. EX VAT orders from Company, please don't choose paypal as option, we will reject this. Payments must be received in 14 days, after that order is cancelled, because stock is reserved for you unnecessarily.
You will get instructions once the order is placed. Customer pays the shipping on the order so he can benefit from our low price for shipping, that is for the return shipping once we are ready with the upgrade. Customer is also responsible for the shipment to send in your Bifrost, Gungnir, Yggy etc. We advise to use insured shipping and if available proper packaging (the original packaging is the best, like you received it at delivery from your order). Can you upgrade my product any sooner than 14 days? no, we dont guarantee that, since we have a que or repairs or upgrade and our tech guys are busy with this que first. We cant place you ahead of customers that were sooner than you.
If wear or damage has occurred to the product or its packaging and therefore declined in value, then we are entitled to offset the damage with the refunded amount. This damage must have arisen because the consumer has done more for the product than is needed to assess whether he wants to keep it and to check the main features. Unnecessary rupture or packaging is missing in the return.
Nederlandse klanten lees hier meer informatie: https://webwinkelrecht.nl/diensten/juridisch-advies/recht-van-retour-vanaf-13-juni/
You must always ask first approval from us to send an product back within 14 days after its delivered at your adress (B2B orders where we make ex vat orders dont have the 14 day return policy, all sales are final). In this case we know what to expect and can track it also, so an package is not lost. Also in some cases you are not allowed to send it back without to be sure there are cost that you have to pay and for which we want to be sure you agree in advance. See also more about this part in our General terms, if you dont follow this you have no rights to claim anything. After approval you will receive a return from, with the adress to send your package. After we receive the package we try to contact you within 5 workingdays in case something is missing or damaged. In case you have returned the products and all is in good condition we will return your money to your bankaccount within 2 weeks period. Please take in mind, you need first an confirmation before you send your product in return. Returns must be shipped within 2 weeks to the adress that you receive with return instructions after approval, otherwise you will need to ask again for return approval. If a package is lost and not delivered out our adress in the return instructions that you receive by email, the customer is fully responsible. Returning products should never been send to our PO Box. In case the product is defect at receiving your new product, we pay shippingcost for the return shipment when we also could objectively find out ourself its defect. In this case we ask proof of your shippingcost and pay this back on your account. For the height of shippingcost and that we pay that in case you have a valid return, please read our General terms on which procedure you have to follow to avoid high shippingcost for both parties. When you dont follow this, you will not be refunded all shippingcost you have to make. For damaged returns that are send by customer to us (returns, repairs or uprades) see our General terms and conditions). Also you can find more info for B2B orders.
We always try to answer within 24 hours, but if you dont hear anything after 3 workingdays, than send an email again. But please be patient, dont send an second email before this has expired. Its very busy sometimes and we do our best. Also please dont contact Schiit USA since they dont know anything about your order in case you have one open at our website.